WEBINAR: Customer Service - Improving the Patient Experience in Telehealth or In-Patient Visits
FREE for all physicians and their office staff beginning @ 12:15pm
Event Date
December 08, 2020
Registration Deadline
Tuesday, December 08, 2020
Tuesday, December 8, 2020 | 12:15PM - 1:15PM
This presentation focuses on how to improve the patient experience in telehealth and in person visits, which begins with understanding the difference between patient satisfaction and patient experience.
Presented by one of CMA’s practice management experts, Mitzi will discuss what has happened to service in a medical practice, how to improve the patient experience, having transparency with your patients, and effectively communicating, connecting, and building trust with patients and their family members.
Presenter:
Mitzi Young, Physician Advocate
Center for Economic Services, California Medical Association (CMA)
Registration Fees
| Price Description | Amount |
|---|---|
| Non-member | $0.00 |
| SBCMS/CMA Member | $0.00 |
| Staff of Non-member | $0.00 |
| Staff of SBCMS/CMA Member | $0.00 |
Available Functions
Speakers
| Speaker | Organization | Sessions |
|---|